iRide Privacy Policy

iRide respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard information in relation to our app, which connects passengers with drivers for transportation services.

1. Information We Collect

We collect the following types of information to provide and improve our services:

A.    Personal Information

 

For Passengers:

·        Full name

·        Email address

·        Phone number

·        Profile photo (optional)

·        Payment information

For Drivers:

·        Full name

·        Email address

·        Phone number

·        Profile photo (optional)

·        Driver’s license details

·        Vehicle registration details

·        Bank account details (for payouts) (optional)

B. Location Information

• Real-Time Location Data: We collect precise GPS location data from passengers and drivers to facilitate ride requests, matching, navigation, fare calculation, and safety monitoring.
• Trip History: Pickup and drop-off locations, routes taken, trip duration, and distance.

C. Ride and Transaction Information

·        Ride details (date, time, distance, route)

·        Fare amount and payment method

·        Transaction history

·        Cancellation details

·        Ratings and feedback provided by passengers and drivers

D. Device Information

• Device Data: We may collect information about the device you use to access the app, including device model, operating system, and unique device identifiers.

2. How We Use Your Information

We may use the information we collect for the following purposes:

·        To Provide Transportation Services:

To match passengers with drivers, process ride requests, calculate fares, and complete transactions.

·        To Enable Navigation and Safety:

To provide real-time tracking, route optimization, and trip monitoring for safety purposes.

·        To Process Payments:

To process ride payments and driver payouts securely.

·        To Improve the App:

To analyze usage patterns, enhance functionality, improve user experience, and develop new features.

·        To Communicate with You:

To send ride confirmations, receipts, updates, promotions (where permitted), policy updates, and important service notifications.

·        To Ensure Safety and Compliance:

To verify driver credentials, prevent fraud, investigate disputes, and enforce our terms of service.

3. Sharing Your Information

We do not sell or rent your personal information. We may share information with third parties in the following cases:

·        Between users: Passenger names and pickup locations are shared with drivers. Driver names, vehicle details, and ratings are shared with passengers.

• Service Providers: We may engage trusted third-party service providers to help perform services for the app, such as cloud storage, analytics, and customer support. These providers are bound by confidentiality obligations.
• Legal Requirements: We may disclose your information if required by law, such as to comply with a legal process or enforce our terms of service.

4. Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

5. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission or storage system can be guaranteed as 100% secure.

6. Children’s Privacy

Our app is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy in the app or on our website.